A communication skills training was held for junior staff of Heritage. The training aimed at enhancing their professional effectiveness and interpersonal interactions. The training covered key aspects such as active listening, clear and concise messaging, and effective public speaking. Through a combination of lectures, interactive activities, and role-playing exercises, participants gained practical insights into improving their communication techniques. The program emphasized the importance of empathetic listening and assertive communication, equipping junior staff with tools to better collaborate and resolve conflicts in the workplace. The training, led by Conrad Kakraba, the Director for Public Affairs ensured that attendees felt more confident in their ability to communicate effectively, fostering a more cohesive and productive work environment.
